TERMS & CONDITIONS

Hiring our vessels is fun and we are here to make it a pleasant experience, please note the Terms and Conditions below.

1. MINIMUM AGE

All hirers must be at least 18 years old and hold a valid boat license to rent any vessel from Broadwater Escapes Gold Coast.

2. LICENCE SUBMISSION

Upon paying the deposit successfully, the hirer is required to provide a copy of their valid boat and driver licence to Broadwater Escapes Gold Coast.

3. SOLE OPERATOR

Only the individual named in the hire agreement is permitted to operate the vessel. This person accepts full responsibility for the vessel and everyone on board.

4. PASSENGER CAPACITY

The number of people on the vessel must not exceed the licensed passenger limit stated for that particular boat.

5. CANCELLATIONS AND RESCHEDULING

a) If the hirer cancels or postpones within 72 hours of the scheduled booking date, any deposit paid may be forfeited.

b) A reschedule owing to adverse weather may be granted if there is availability, but Broadwater Escapes Gold Coast alone determines whether conditions are unsafe. Rain and wind are not considered a valid reason to reschedule.

6. HIRE AGREEMENT AND CONDITION REPORT

Before the rental begins, the hirer must complete and sign both the hire agreement and the condition report, acknowledging the state of the vessel. and its contents.

7. RIGHT TO CANCEL OR TERMINATE

Broadwater Escapes Gold Coast reserves the right to cancel or terminate the hire at any time, without refund, if the hirer or anyone in their group breaches these terms before or during the hire.

8. TAMPERING WITH VESSELS

Any tampering with our vessels will be immediately reported to law enforcement.

9. PAYMENT

a) Credit Card Fees: Payments made by credit card incur a payment fee surcharge.

b) No Early Return Refunds: No refunds apply if the vessel is brought back before the agreed end of hire for any reason.

c) Single-Payment Policy: Splitting the hire fee or security bond into multiple payments is not permitted.

10. VESSEL SECURITY BONDS

Haines 1550R = $500

Bluefin 515 = $500

Sapphire Pontoon = $500

We do not accept cash as a security deposit. 

11. FUEL FEE

Fuel is charged out of the secuirty bond at the nearest Marina bowser rate at the end of hire.

12. HIRE START TIME

A hire starts at the confirmed booking time. Please arrive a minimum of 15 minutes before to complete the required documentation and the safety management system briefing.